This course examines the defining characteristics of the main types of sales: telemarketing, direct mail, e-mail, the Internet and person to person

This course examines three common sales approaches: consultative, hard sell and technical

This course explains the terminology used in the sales profession

This course explains the stages involved in the sales cycle and offers tips on how to succeed at each stage

This course explains how getting to know customers can lead to a better understanding of their needs and greater opportunities to identify potential sales

This course outlines the do’s and don’ts of effective sales presentations

This course presents strategies on how to respond to the various reasons why customers are reluctant to complete a purchase

This course explains how to master the all-important step in the sales process: closing the sale

This course offers suggestions on various ways to obtain and use referrals to identify sales prospects

This course describes how to maintain customer relationships, because, in many businesses, the best source of new sales is existing customers